Return & Refund Policy

Discounted Flooring USA is responsible for only quantities and sizes provided in this quote. The customer is responsible for verification that the material quoted matches project specifications, sizes and quantities.

Upon receipt of the delivered product, it is the customer’s responsibility to thoroughly inspect the item and make a careful note of any damages or discrepancies before endorsing the delivery. In the event that such damages are observed, all claims must be promptly filed with the respective trucking company at the time of delivery.

The customer is provided with a grace period of 10 days from the date of delivery to initiate a return request. Failure to notify us within this specified timeframe will result in our inability to accommodate the return request. It is important to note that once an order has entered the shipping process, cancellation is not possible.

For return eligibility, a minimum quantity of 100 square feet is required. The client will be responsible for paying a restocking fee equivalent to 30% of their order, in addition to the shipping charges incurred for returning the product to our warehouse. Please be advised that all custom or special orders are non-cancellable, and all sales pertaining to such orders are considered final.

We kindly request your understanding that refunds will only be issued upon receipt, inspection, and approval of the returned product by the manufacturer. Orders that are in the shipping process cannot be cancelled.

Special Order Brands: (all products under these brands are non returnable)

Daltile
American Olean
Marazzi
Bella Cera
VPI
Armstrong
Wicanders
Hydro Cork
Kahrs
Aqua Lok
Krono Original
HF Design
Norwood Hill
Bruce
Capella
Metrofloors
Mannington
Mohawk
Shaw
US Floors (Coretec)
Bedrosians

Refund Policy

At Discounted Flooring USA, we take pride in providing high-quality products. If you need to request a refund, please review the following policy for details.

General Return Guidelines

All materials and products will be carefully inspected upon their return to our warehouse.
It is your responsibility to retain all original packaging materials for the return process.

Returns Without Product or Quality Issues

If a return is initiated for reasons other than product or quality concerns, all items must be returned in their original packaging.
You are responsible for the return shipping charges.
The original shipping charges and a 30% restocking fee will be deducted from the refund amount.

Returns Due to Quality Issues

If a return is initiated due to a product quality issue, the returned items will be inspected to confirm the reported issue.
If the issue is verified, you will receive a refund. No deductions will be made for restocking, original shipping, or return shipping fees.

Refund Processing

Refunds will be processed within 20-30 business days from the date the returned products arrive at our warehouse.
Once the refund is issued, you will receive an email with a receipt for the credited amount, which you can verify with your bank.